By Shane Reeves, TwelveStone Health CEO
Let me introduce you to Sarah Goodwyn. She’s 42 years old living in the suburbs of Atlanta Georgia, a mother of two, works full-time, and was recently diagnosed with ulcerative colitis. She’s stressed, overwhelmed, and unsure of what to do next. She’s felt so sick for a very long time. Her physician reassures her that this condition is treatable, but everything she reads on the internet adds to her concern. If things get worse, how will she take care of her family?
Then – She Finds TwelveStone
Sarah is relieved to learn she won’t have to drive into downtown Atlanta for treatment. She appreciates TwelveStone’s holistic approach to care, which even includes a spiritual component that aligns with her beliefs.
Finding Peace Through Community
Although her physician introduces her to TwelveStone, Sarah feels true reassurance when she reads the hundreds of 5-star Google reviews from other patients who have walked a similar journey.
A Warm First Contact
Within 24 hours of her orders arriving at TwelveStone, a compassionate team member reaches out to her, speaking with kindness, answering her questions, and welcoming her to the company.
The Intake Team Steps In
TwelveStone’s intake team immediately begins working to get Sarah approved for her first infusion. She looks forward to using the TwelveStone app (coming soon) to track the progress of her order in real time.
A Spiritual Connection
A few days before her appointment, Chip Sekulich, TwelveStone’s chaplain, calls Sarah to pray with her and lift her spirits. This personal touch brings her comfort in a challenging time.
A Schedule That Works for Sarah
The infusion center in Georgia calls to schedule her appointment for a Tuesday morning. It’s a perfect fit—her day off work and a time when her kids are in school.
Seamless Pharmacy & Logistics
Sarah’s medication arrives on time and at the right temperature because of the careful coordination between the pharmacy and purchasing teams working behind the scenes.
A Spa-Like Infusion Experience
Arriving at the infusion center, Sarah feels nervous. However, her nurse greets her by name, reassures her, and provides expert care. The spa-like environment makes her feel at peace, and she is grateful that God led her to this place.
Financial Clarity & Support
Behind the scenes, the billing and admin team has already verified her insurance and explained her financial options—allowing Sarah to focus on healing rather than worrying about costs.
A Commitment to Comfort
The operations and facilities team ensures that the infusion center is clean, welcoming, and comfortable—so Sarah can receive care in the best possible setting.
Continued Support at Home
When Sarah is unable to make one of her appointments, a skilled infusion support nurse comes to her home, ensuring continuity of care. This reflects TwelveStone’s omnichannel approach to patient support.
Technology That Enhances Care
The IT & technology team ensures seamless scheduling, secure medical records, and system reliability—allowing staff to focus on patient care without technical issues.
Empowering a Compassionate Workforce
The HR & talent development team ensures that the nurses who comfort Sarah are well-trained, supported, and recruited with excellence.
Sustaining Care for the Future
The finance & compliance team keeps TwelveStone sustainable and efficient, ensuring that patients like Sarah receive the care they need—not just today, but for years to come.
Every Detail Matters
In March we celebrate National Colorectal Awareness Month and recognize that those struggling with conditions impacting the gut that can lead to cancer need the highest level of care.
Every team member makes a difference to a patient like Sarah. From the moment a patient hears our name to the moment they complete treatment; every department plays a role in changing lives. Every detail counts. And together, we make a difference.
