As the new year begins, we at TwelveStone Health Partners are embarking on a path defined by purpose, innovation, and dedication to excellence. Our formula for success in 2025 is anchored in nine key areas, each essential to achieving success.
1. Never lose sight of our purpose and vision statement
Our purpose and vision have been the cornerstone of our success. They must remain at the forefront of everything we do.
- Mission: TwelveStone Health Partners is an organization that honors God, cares for patients, develops our team, and generates profit.
- Vision: To be the pharmacy of choice for those with chronic, complex, and rare diseases; to foster a culture that attracts driven employees committed to growth, integrity, and collaboration; and to be the partner of choice for physicians and hospitals that demand excellence and responsiveness for their patients.
2. Love Patients
In December 2024, we infused close to 3,200 patients. Weekly, we receive glowing 5-star reviews that reinforce our commitment to patient-centered care. Here’s a testimonial from one of our patients:
I ABSOLUTELY LOVE THIS PLACE….SUCH SWEET AND KIND PEOPLE. THEY ARE PROFESSIONAL BUT FUN IN THEIR OWN WAY. I LOVE ALL THE LADIES I CAME IN CONTACT, ALSO THE AREA WHERE U GET INFUSIONS IS SO COMFORTABLE AND WELCOMING NOT ONLY TO YOU BUT EVEN YOUR FAMILY OR FRIEND THAT MAY COME WITH YOU – Kimberly Glosson
This level of care sets us apart. We must continue to deliver and elevate this experience.
3. Expand services and patient access
Our current footprint includes 21 infusion centers, each thriving and growing. In 2025, we aim to:
- Increase volume at existing centers.
- Open new De Novo and Cornerstone locations.
- Expand home-based infusion services to reach more patients where they are most comfortable.
4. Prioritize Technology & Innovation
Artificial Intelligence (AI) will revolutionize healthcare in the next 24 months. Staying ahead of this curve is not optional—it is critical. By integrating AI into our operations, we can enhance patient care, streamline workflows, and drive better outcomes.
5. Lead in Biosimilar Adoption
These meds are here to stay and will only increase adoption by more patients with chronic, complex, and rare diseases (Lets lead from the front on this one) – click on the video to see some strategies for improving biosimilar access and utilization.
6. Achieve Operational Excellence
Behind every great patient experience is an excellent operational backbone. Our goals include:
- Perfecting intake and authorizations.
- Enhancing revenue cycle management (RCM).
- Streamlining purchasing and finance.
- Strengthening human resources, IT, and other support systems.
7. Strengthen relationships with payers and referral sources
Building and maintaining strong relationships with payers and referral sources is essential. By proactively managing contracts and credentialing, we ensure that no patient is turned away due to payer issues. Expanding our referral pipeline will help sustain our growth.
8. Build Brand Leadership
Position TwelveStone as an industry leader through conferences, webinars, and publications on best practices in infusion therapy. We strive to be the leading platform in America for these vital infusion services
9. Focus on Profitability and Sustainability
While growth is exciting, profitability is essential. As the saying goes, “top line is vanity, and bottom line is sanity.” Balancing innovation, patient care, and financial health will ensure we continue to serve those who need us most.
Bottom line, for TwelveStone Health Partners to thrive in 2025, we must balance innovation, patient-centered care, operational excellence and profitability.
Rather than following the trends in the marketplace, let’s create them and let others chase us!
